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Report
The CIO’s First 100-Day Agenda, according to strategic thought leadersSeptember 25, 2025 - This report consolidates best practices proposed by leading firms.
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Report
The Transition to Agentic AI: a Hybrid, Secure, and Gradual Contact Center.August 19, 2025 - A practical journey to designing your contact center with AI agents.
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Case Study: LegalZoom
How automated processes improved the experience for LegalZoom’s clients and internal teamsJune 10, 2025 - Manual processing caused delays, friction, and errors for customers expecting agility.
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Case Study: Invex
Supporting Invex on its path to becoming a paperless bankApril 24, 2025 - Steps to Eliminate Paper in Bank Operations
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Report
Everything you need to know about Conversational AIFebruary 24, 2025 - Getting started guide: Everything you need to know about Conversational AI
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Case Study: Invex
130 FTEs Freed: How Invex Achieved Consistent and Reliable Customer Service with RPADecember 18, 2024 - Pursuing operational efficiency and improved customer service
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Case Study: Invex
130 FTEs Freed: How Invex Achieved Consistent and Reliable Customer Service with RPADecember 18, 2024 - Pursuing operational efficiency and improved customer service
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Case Study: Scania
How did technological innovation in Scania's Order to Delivery (O2D) process enhance the customer experience?October 7, 2024 - Challenges and opportunities in 02D process in Scania Argentina
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Report
8 Ways to Waste Your RPA BudgetDecember 14, 2021 - Common Mistakes That Lead Organizations to Failure in These Initiatives